Electronics Surge Protection^SM

The Electronics Surge Protection program offers a layer of defense for your sensitive electronics. It provides up to $6,000 per year in reimbursement for repairs or replacements of covered electronics damaged by a power surge.

See below for FAQs, claim instructions, and general customer support information.

Contact us

Electronics Surge Protection

Monday-Friday
Sales 8 a.m.-7 p.m. ET
Support & Claims 8 a.m.-5 p.m. ET

833-437-5466

Electronics Surge Protection – NW Region

Monday-Friday
Sales 8 a.m.-7 p.m. ET
Support & Claims 8 a.m.-5 p.m. ET

833-919-0945

Why should I enroll in the Electronics Surge Protection program?

Power surges can happen at any time, which can cause costly damage to sensitive electronics, such as TVs, computers, gaming systems, etc. While plug-in surge suppressors help provide some level of protection for your electronics, they are not 100% effective. The Electronics Surge Protection program helps you pay for the unexpected costs of repairing or replacing your covered sensitive electronics.

Can I cancel The Electronics Surge Protection program?

Yes, you may cancel with 30 days written notice. However, since power surges could happen anytime and potentially damage or destroy your valuable electronics, such as your TVs, computers, tablets, and gaming systems, we strongly encourage you to maintain your Electronics Surge Protection service plan for as long as you have valuable electronics to protect.

I am currently renting where I live. What are my responsibilities if my electronics are damaged due to a power surge?

Surge damage to your sensitive electronics may not be covered by your landlord or renter's insurance. You are typically responsible for repairing or replacing your personal electronics, such as your TVs, computers, tablets, and gaming systems, out of your own funds. Please refer to your applicable coverage documents (lease agreement and/or renter's insurance) for proper coverage information.

I already have plug-ins/power strips. Why should I purchase additional coverage?

It is good to have plug-ins/power strips to help protect your sensitive electronics. However, in the event your electronics are damaged or destroyed by a power surge, the Electronics Surge Protection program will provide coverage to help repair or replace them (up to $6,000 per year).

What is not covered under the Electronics Surge Protection plan?

The Electronics Surge Protection plan does not cover damage resulting from normal wear and tear, misuse, accidents, or acts of God (other than lightning) like fire, windstorm, flood, or hurricane. View the Terms and Conditions for a complete list of exclusions.

For what items can I file an Electronic Surge Protection (ESP) claim?

The Electronic Surge Protection program provides coverage for the repair or replacement of your covered electronics, like computers and televisions, that are damaged due to power surges up to $6,000 per year. Find a complete list here.

How long does the surge protection claim process take for the Electronics Surge Protection program?

The claims process can take up to 30 business days after receiving the proper documentation.

Where can I find the claim forms for Electronic Surge Protection (ESP)?

Claim forms can be found in the tab above titled “Electronics Surge Protection Claim Instructions.”

What is the status of my claim?

To investigate the status of your claim, please call 833-437-5466 during regular business hours (8 a.m. - 5 p.m. EST, M-F).

How do I file a claim?

See the tab above titled “Electronics Surge Protection Claim Instructions” for full details and instructions.

How soon can I file a claim once I enroll?

A claim must be submitted to FPL Home within 30 days of the power surge for claims under the Electronics Surge Protection program.

How do you determine the damage was caused by a surge?

As part of the claims process, the customer can select a licensed technician of their choice to fill out the form and notate the cause of the damage, specifically whether it was caused by a surge.

How do you decide the amount that will be paid out for a claim?

Under the Electronics Surge Program Terms & Conditions, the obligor will, at its sole discretion, either reimburse you (1) the current market value (depreciated value) of the damaged appliance at the time of damage, which is determined by the original retail price and age of the appliance immediately before the power surge damage occurred, (2) the reasonable actual repair costs, or (3) the reasonable estimated cost of repair.

To begin your claim, select ONE of the options below:

Set up or log into our customer portal online*:

*To create an account, reference your FPL account information, such as your account number, email, service address, and phone number.

Print the Electronics Surge Protection claim forms from our website.

Required Claim Information

Page 1: Customer and Claim Information must be filled out by the customer.

Page 2: Service Provider Certification of Cause of Damage must be filled out by a licensed technician*.

*You must hire a licensed technician for the diagnosis to confirm the damage was due to a power surge.

Repair Invoice or Estimate: A licensed technician* must provide an itemized invoice or estimate on company letterhead, which includes the company name, address, phone, and license number, with a diagnosis of each item indicating if the damaged items were due to a power surge.

*The licensed technician invoice or estimate must confirm the damage was due to a power surge.

Replacement Invoice or Estimate: If the technician deems a covered item as “not repairable,” you must provide documentation, such as a receipt or estimate for the replacement.