Electronics Surge ProtectionSM
The Electronics Surge Protection program offers a layer of defense for your sensitive electronics. It provides up to $6,000 per year in reimbursement for repairs or replacements of covered electronics damaged by a power surge.
See below for FAQs, claim instructions, and general customer support information.
Contact us
Electronics Surge Protection
Monday-Friday
Sales 8 a.m.-7 p.m. ET
Support & Claims 8 a.m.-5 p.m. ET
Electronics Surge Protection – NW Region
Monday-Friday
Sales 8 a.m.-7 p.m. ET
Support & Claims 8 a.m.-5 p.m. ET
- Frequently Asked Questions
- Electronics Surge Protection Claim FAQ
- Electronics Surge Protection Claim Instructions
Power surges can happen at any time, which can cause costly damage to sensitive electronics, such as TVs, computers, gaming systems, etc. While plug-in surge suppressors help provide some level of protection for your electronics, they are not 100% effective. The Electronics Surge Protection program helps you pay for the unexpected costs of repairing or replacing your covered sensitive electronics.
Yes, you may cancel with 30 days written notice. However, since power surges could happen anytime and potentially damage or destroy your valuable electronics, such as your TVs, computers, tablets, and gaming systems, we strongly encourage you to maintain your Electronics Surge Protection service plan for as long as you have valuable electronics to protect.
Surge damage to your sensitive electronics may not be covered by your landlord or renter's insurance. You are typically responsible for repairing or replacing your personal electronics, such as your TVs, computers, tablets, and gaming systems, out of your own funds. Please refer to your applicable coverage documents (lease agreement and/or renter's insurance) for proper coverage information.
It is good to have plug-ins/power strips to help protect your sensitive electronics. However, in the event your electronics are damaged or destroyed by a power surge, the Electronics Surge Protection program will provide coverage to help repair or replace them (up to $6,000 per year).
The Electronics Surge Protection plan does not cover damage resulting from normal wear and tear, misuse, accidents, or acts of God (other than lightning) like fire, windstorm, flood, or hurricane. View the Terms and Conditions for a complete list of exclusions.
The Electronic Surge Protection program provides coverage for the repair or replacement of your covered electronics, like computers and televisions, that are damaged due to power surges up to $6,000 per year. Find a complete list here.
Under the Electronics Surge Program Terms & Conditions, the obligor will, at its sole discretion, either reimburse you (1) the current market value (depreciated value) of the damaged appliance at the time of damage, which is determined by the original retail price and age of the appliance immediately before the power surge damage occurred, (2) the reasonable actual repair costs, or (3) the reasonable estimated cost of repair.
To begin your claim, select ONE of the options below:
Create or log in to our customer portal online*:
*To create an account, you will need your FPL account information, such as your account number, email, service address, and phone number.
Continue to Customer Portal
1. Enter information about the surge event (date of power surge, weather conditions, etc.)
2. Confirm the covered items were damaged by a power surge. You must hire a licensed technician for the diagnosis to confirm the damage was due to a power surge. If so, enter the information for each damaged item, including brand, model number and serial number.
3. Provide information about your licensed technician (company, phone number, and email address).
4. Upload a copy of the invoice or estimate on company letterhead from your licensed technician, indicating each item that was damaged by a power surge. (Invoice/estimate should include brand, model number, and serial number of the damaged item.)
OR
Upload a copy of the Replacement Invoice or Estimate: If the technician deems a covered item as "not repairable", you must provide documentation, such as a receipt or estimate for the replacement.
5. Request the technician's signature for the Service Provider Certification of Cause of Damage Form
- For convenience, request the technician’s electronic signature using their email address on file. Once completed, it will be added to your claim.
OR
- Download the form for the technician to complete and sign. Once completed, return to the customer portal to upload the Service Provider Certification form
6. Submit the claim within 30 days of the date of power surge that caused the damage.
Print the Electronics Surge Protection Claims Packet.
View additional claim resources
Review Claims Packet
1. Complete Customer and Claim Information (Claims Form page 1)
2. Service Provider Certification of Cause of Damage (Claims Form page 2) must be filled out by a licensed technician. You must hire a licensed technician for the diagnosis to confirm the damage was due to a power surge.
3. Submit Repair Invoice or Estimate on company letterhead from your licensed technician, indicating each item that was damaged by a power surge. (Invoice/estimate should include brand, model number, and serial number of the damaged item.)
OR
Submit Replacement Invoice or Estimate: If the technician deems a covered item as "not repairable", you must provide documentation, such as a receipt or estimate for the replacement.
4. Submit your claim documents:
Via email: SurgeClaims@FPL.com
OR
Via mail: Surge Claims ES/SCS
4200 W. Flagler St, Miami, FL 33134
OR
Via fax: 305-442-5018
To submit your claim documents:
Surge Claims ES/SCS
4200 W. Flagler St
Miami, FL 33134
