FPL Home SMS Program

A text message (SMS) is a short message (160 characters or less) that can be sent to and from a mobile phone. SMS stands for Short Message Service, synonymous with text message, Text, TXT, etc.

Only mobile phones can receive text messages. Nearly all phones purchased in the last ten years are capable of sending and receiving text messages.

The opt-in confirmation text message is usually delivered to mobile phones in a few seconds to a few minutes. During peak hours, there could be a short delay. Please note that additional delays may occur if your phone is turned off, in airplane mode, or out of the coverage area. When this happens, a carrier will attempt to deliver your message for up to 72 hours. You can also call 833-437-5466 for assistance. If you are still having trouble, check with your carrier to ensure that a carrier issue is not preventing the text messages from being received.

Text messages are stored and retried for 72 hours until successful delivery.

If you are on a call, text messages can still be received.

SMS is offered to all the carriers that offer text messaging. Below is a list of carriers that we are delivering messages to:

• Rural Carrier Group: ACD: Cellcom, Celluar South and nTelos

• Alltell AWCC

• AT&T

• Boost

• Cincinnati Bell

• Cricket

• Google Voice Plus

• Metro PCS

• Rural Carrier Group: Appalachian Wireless (aka East Kentucky Networks)

• Sprint

• T-Mobile

• US Cellular

• Verizon

• Virgin

• Tier 2/3 Carrier Group: Bluegrass Cellular, Cellular One of East Central Illinois (ECIT), Immix (aka PC Management), Revol Wireless, Unicel (aka Rural Cellular Corporation), West Central Wireless, Centennial Wireless, ACS Wireless (aka Alaska Communications Systems Inc.), GCI Communications (aka Alaska DigiTel), Illinois Valley Cellular (aka IVC), Inland Cellular (aka Washingtone Rsa No.8 Limited Partnership), Nex-Tech Wireless, Thumb Cellular, United Wireless, Cox Wireless, Golden State Cellular (aka Sierra Cellular, Alpine RSA 3), Cellular One of NEPA (aka South), Canaan Cellular Communications), Viaero Wireless (aka NE Colorado Inc).

FPL Home does not charge for delivery of text messaging. However, depending on your text subscription with your carrier, message and data rates may apply. These would be charged by and payable to your mobile service provider by you. FPL Home will cover carrier fees related to the text messages about past-due bills.

We only use this information to contact you and to provide the voice or text messages you have requested. The data FPL Home uses regarding text message preference as described in the Mobile Terms and Conditions include your cellular number, the name of your mobile service provider, and the text message's date, time, and content.

To opt out of receiving text messages, reply STOP to the message you received. This will automatically unsubscribe you from the program. You can also contact our customer service at 833-437-5466 for further assistance.

Here are links to our Mobile Terms and Conditions and the NextEra Energy privacy policy.

FPL Home is governed by the Privacy Policy of its parent company, NextEra Energy. That policy can be found on the footer of every webpage on FPLHome.com.

No, this SMS program is a legitimate communication channel. If you are unsure of the message's legitimacy, you can contact our customer service at 833-437-5466.